Customer Service

GuavaTech’s rapid-response systems and networking support desks are managed by a fully qualified staff 24 hours a day, seven days a week, and is easily accessible via phone and e-mail.

GuavaTech's support model follows a highly modified ITIL V3 framework, allowing it to provide the rapid response the electronic trading community demands. There is no waiting on a ticket to be escalated through a chain of entry-level technicians, or automated voice systems to hassle with – when you call GuavaTech, you are immediately connected with a live, qualified engineer and your ticket is given proper attention from the right teams at the very beginning.

After all, when nanoseconds matter, who has time to wait on hold?